Upbound Group

Property Management Consultant

Who We Are

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

JOB PURPOSE:

Supports Rent-A-Center's physical locations by providing property management services, including managing HVAC and signage projects, ensuring lease enforcement, and overseeing repair and maintenance activities for stores and field team members within a defined region. This position, reporting to the Sr. Manager, Property Management, is based in Plano, Texas.

KEY RESPONSIBILITIES:

• Manage property management aspects of a 3M sf portfolio across the assigned territory.
• Oversee capital projects and R&M budget adherence exceeding $1M within the designated territory.
• Achieve cost savings through lease responsibility discernment, contract compliance, vendor selection, and call deflection.
• Administer fiscal tasks, including recording cash flow, tracking YTD spend, and processing national vendor invoices.
• Respond promptly to emergency service requests during business hours and after-hours during an assigned on-call rotation.
• Maintain detailed call log notes following industry standards for legally documenting Landlord interactions.
• Identify, manage, and mitigate risks by adhering to best practices, safety protocols, and repair and maintenance SOPs.
• Lead projects requiring remediation and restoration due to flooding, fire, etc.
• Formulate professional communications and provide updates to all tiers, including executive leadership.
• Support store management with repair and maintenance of the building and equipment therein, pursuant to Lease responsibility.
• Communicate issues and responsibilities to store management and Landlords.
• Dispatch work orders, review and obtain approval for repair and maintenance bids.
• Document issue status within Lucernex and communicate regular updates to all involved parties through project completion.
• Manage vendor relations and procurement activities related to assigned projects.
• Process Landlord-invoiced bill-backs, confirming tenant contribution as per the Lease agreement.
• Resolve conflicts through negotiation and effective problem resolution.
• Perform regular audits of fixed asset HVAC expenses, bill Landlord, and track all recoveries.
• Manage collections efforts as required for work performed in self-help or emergency situations without the Landlord’s approval.
• Identify and communicate change-orders in projects to ensure appropriate planning measures are taken.

JOB REQUIREMENTS:

• Property Management experience required.
• Minimum of 3 years of project management or related experience.
• Retail industry experience strongly preferred.
• Working knowledge of commercial leases.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Comfortable with negotiations on the phone.
• Excellent organizational and time management skills.
• Excellent problem-solving skills.
• Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
• Self-motivated with a Customer Service mindset.
• Even-tempered demeanor.
• MUST be able to work in office Monday through Friday (Plano, TX)

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