Upbound Group

Property Management Consultant

Who We Are

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

 JOB PURPOSE:

Supports Rent-A-Center's physical locations by providing property management services, including managing HVAC and signage projects, ensuring lease enforcement, and overseeing repair and maintenance activities for stores and field team members within a defined region. This position, reporting to the Sr. Manager, Property Management, is based in Plano, Texas.

KEY RESPONSIBILITIES:

• Manage property management aspects of a 3M sf portfolio across the assigned territory.
• Oversee capital projects and R&M budget adherence exceeding $1M within the designated territory.
• Achieve cost savings through lease responsibility discernment, contract compliance, vendor selection, and call deflection.
• Administer fiscal tasks, including recording cash flow, tracking YTD spend, and processing national vendor invoices.
• Respond promptly to emergency service requests during business hours and after-hours during an assigned on-call rotation.
• Maintain detailed call log notes following industry standards for legally documenting Landlord interactions.
• Identify, manage, and mitigate risks by adhering to best practices, safety protocols, and repair and maintenance SOPs.
• Lead projects requiring remediation and restoration due to flooding, fire, etc.
• Formulate professional communications and provide updates to all tiers, including executive leadership.
• Support store management with repair and maintenance of the building and equipment therein, pursuant to Lease responsibility.
• Communicate issues and responsibilities to store management and Landlords.
• Dispatch work orders, review and obtain approval for repair and maintenance bids.
• Document issue status within Lucernex and communicate regular updates to all involved parties through project completion.
• Manage vendor relations and procurement activities related to assigned projects.
• Process Landlord-invoiced bill-backs, confirming tenant contribution as per the Lease agreement.
• Resolve conflicts through negotiation and effective problem resolution.
• Perform regular audits of fixed asset HVAC expenses, bill Landlord, and track all recoveries.
• Manage collections efforts as required for work performed in self-help or emergency situations without the Landlord’s approval.
• Identify and communicate change-orders in projects to ensure appropriate planning measures are taken.

JOB REQUIREMENTS:

• Property Management experience required.
• Minimum of 3 years of project management or related experience.
• Retail industry experience strongly preferred.
• Working knowledge of commercial leases.
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Comfortable with negotiations on the phone.
• Excellent organizational and time management skills.
• Excellent problem-solving skills.
• Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
• Self-motivated with a Customer Service mindset.
• Even-tempered demeanor.
• MUST be able to work in office Monday through Friday (Plano, TX)

 Upbound Group is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.