Upbound Group

Learning Management Systems (LMS) Specialist

Job Purpose: As an LMS Specialist, you oversee the daily performance and administration of an LMS, working as the liaison between program managers and technical support staff, helping to define user roles, creating courses, reporting, and providing feedback to users and other team members. You will also keep the learning portal updated and publishing relevant information for learners to ensure the LMS is used effectively and efficiently.

LMS Configuration

You will be responsible for maintaining the integrity of the LMS and configuring it to meet our organization’s needs. This includes, but is not limited to, setting up courses, user permissions, user roles, learning paths, and assignments. You will work closely with instructional designers, training managers, and stakeholders to assess and recommend optimum structure and delivery of courses and programs.

LMS Reporting

You will be instrumental in tracking progress and performance through reports. This will include creating custom reports for leadership and stakeholders, as well as designing interactive reports and dashboards through Power Query, Power Pivot, and Macros for completion, compliance and self-service reporting.

Learning Analytics

You will use learning analytics to identify trends that indicate how the LMS is used and whether the LMS is supporting the achievement of organizational and operational goals. Based on an analysis of Learning Analytics, the LMS team will make recommendations for improvements.

LMS System Maintenance

You will play a critical role in keeping the LMS current by applying and monitoring updates and patches, monitoring system performance, and troubleshooting problems. You will work closely with the LMS vendor and other stakeholders to ensure our LMS stays up to date.

LMS System Documentation

The complexity of LMS implementations requires good documentation of the system configuration and processes. You will be responsible for maintaining system documentation, which may include the LMS user manual, LMS processes, LMS features, LMS configurations, LMS course structures, and LMS security.

User Support

You will provide proactive Tier II support to coworker inquires and problems through our ticketing platform.  This may include communicating directly with our store coworkers and their teams, as well as corporate coworkers.

LMS Integrations

You will work very closely with the LMS Manager to help maintain and create successful integrations with other systems to ensure we have a seamless learning environment ecosystem.

Job Requirements:

• Education: Bachelor’s degree in a related field
• Experience: 3-5 years of experience in administering Learning Management Systems (LMS), with a preference for experience in corporate LMS environments. Familiarity with Workday Learning is highly preferred
• Communication Skills: Strong written and verbal communication skills
• Technical Proficiency: Solid technical background with experience working across various software applications related to learning technology integrations
• E-Learning Standards: Familiarity with e-learning standards such as SCORM, AICC, and xAPI
• Technical Knowledge: Basic understanding of REST APIs, JSON, and XML preferred
• E-Learning Tools: Familiarity with e-learning authoring tools (e.g., Adobe Captivate, Articulate Storyline) and web-based learning platforms
• Microsoft Office Skills: Proficient in Microsoft Office Suite, particularly Excel
• Problem Solving: Ability to creatively solve challenges with a focus on learning strategy
• Organizational Skills: Exceptional organizational skills and keen attention to detail
• Reporting Skills: Strong foundation in building and analyzing learning reports

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