Group Product Manager-Omni Channels

(Plano Texas-On-site)

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico.

JOB PURPOSE

As the Group Product Manager (GPM) for Omni Channels, you will lead the vision, strategy, and execution for delivering a seamless and integrated customer experience across all channels including web, mobile, in-store, contact center, and emerging platforms. You will manage a team of Product Managers and collaborate cross-functionally with engineering, design, marketing, operations, and customer service to deliver unified experiences that drive engagement, retention, and growth.

KEY RESPONSIBILITIES

• Define and lead the product strategy and roadmap for omni-channel experiences aligned with business goals and customer needs.
• Manage and mentor a team of Product Managers, fostering a high-performance and customer-centric culture.
• Ensure integration and consistency across all digital and physical touchpoints.
• Partner with UX/design teams to develop intuitive and personalized customer journeys.
• Collaborate with engineering to prioritize and deliver features on time and at high quality.
• Utilize data and customer feedback to drive continuous improvement and innovation.
• Establish key KPIs and track performance across channels, driving ROI and customer satisfaction.
• Stay ahead of industry trends and emerging technologies (e.g., AI, chatbots, AR/VR, etc.) to inform product vision.
• Drive omni-channel personalization, loyalty integration, and unified messaging across platforms.
• Lead cross-functional alignment on omni-channel initiatives across marketing, CX, sales, and IT.

COMPENSATION/BENEFITS

• Competitive Compensation
• Full health benefits, Medical/Dental/Vision
• 401(k) match, 6%/3%
• DTO (discretionary time off)
• Health savings account (HSA) with company contribution
• Unlimited use of Linkedin
• College tuition reimbursement program

Upbound is an equal opportunity employers committed to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race.