Group Product Manager - Retention
Group Product Manager - Retention
(Plano, Texas In-Office)
ABOUT UPBOUND
Upbound Group, Inc. (effective February 27, 2023: NASDAQ: UPBD) s an omni-channel platform company committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. The Company’s customer-facing operating units include industry-leading brands such as Rent-A-Center, Acima and Brigit that facilitate consumer transactions across a wide range of store-based and digital retail channels, including over 2,400 company branded retail units across the United States, Mexico and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.
ABOUT THE POSITION
We are seeking a Group Product Manager – Retention to define and lead the strategy, roadmap, and execution of initiatives that increase customer and partner lifetime value across our ecosystem. This role treats retention as a proactive growth engine, not a reactive save function. You will shape end-to-end post-acquisition experiences, build scalable engagement and servicing capabilities, and drive measurable financial outcomes, including repeat usage, loyalty performance, reduced churn, and improved profitability. You will lead a team of Product Managers and partner cross-functionally to embed retention into digital, in-store, and service journeys.
Why this role matters
Retention is one of the most powerful levers for sustainable growth. This role sits at the intersection of customer experience, partner success, financial performance, and platform evolution. You will shape how long-term value is created across our ecosystem, influencing strategy at scale while building capabilities that drive measurable business impact.
KEY RESPONSIBILITIES
Define the retention strategy
Own a multi-year retention vision aligned to lifetime value, repeat engagement, churn reduction, and long-term partner performance.
Identify key retention drivers across customer and partner journeys and translate them into scalable product capabilities.
Balance short-term performance wins with long-term platform investments.
Build Durable Engagement & Loyalty Capabilities
Develop and scale loyalty, lifecycle, and reactivation programs with clear economic models and ROI.
Improve repeat usage and trust by reducing friction and increasing clarity across post-purchase and servicing experiences.
Embed proactive retention mechanisms into customer and partner workflows.
Elevate Servicing & Operational Enablement
Strengthen omnichannel servicing experiences across digital, in-store, and support channels.
Improve tools, workflows, and enablement systems that empower frontline and partner teams to drive retention outcomes.
Reduce escalations and early-term attrition through better product design and predictive insights.
Lead Measurement & Financial Accountability
Establish retention KPIs and driver models including cohort analysis, CLTV modeling, churn forecasting, repeat behavior metrics, and profitability impact.
Champion experimentation frameworks with structured hypotheses and measurable outcomes.
Build business cases and prioritize initiatives based on financial return and strategic alignment.
Communicate strategy, performance, and tradeoffs clearly to executive leadership.
Develop High-Performing Product Teams
Lead and coach Product Managers with high standards for discovery rigor, roadmap clarity, and outcome ownership.
Drive cross-functional alignment across Engineering, Marketing, CRM, Operations, Risk, Data, and Customer Support.
Foster a culture of accountability, customer empathy, and disciplined execution.
WHAT SUCCESS LOOKS LIKE
Within 12–18 months, you will have:
Increased customer lifetime value across priority cohorts.
Reduced voluntary churn and early-term attrition.
Improved repeat engagement and reactivation performance.
Demonstrated measurable ROI from loyalty and lifecycle initiatives.
Established clear retention driver models that guide roadmap sequencing and capital allocation.
QUALIFICATIONS
7-10 years of Product Management experience with ownership of complex digital products.
Experience leading Product Managers or cross-functional product teams.
Demonstrated success building lifecycle, loyalty, retention, engagement, or servicing platforms.
Strong analytical and financial modeling skills (cohort analysis, CLTV, experimentation, forecasting).
Experience in omnichannel retail, fintech, marketplace, lending, subscription, or B2B2C ecosystems preferred.
Ability to operate at both strategic and execution levels, influencing senior stakeholders.
Experience managing meaningful roadmap scope tied to measurable financial outcomes.
Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA or equivalent experience preferred.
COMPENSATION/BENEFITS
Competitive compensation
Full health benefits-Medical/Dental/Vision
401(k) match, (5%/4%)
DTO (discretionary time off)
Health savings account (HSA) with company contribution
College tuition reimbursement program (STEM degrees)
Unlimited use of LinkedIn Learning